Return Policy

Our 100-day satisfaction guarantee

You may open and reasonably try the product at home. If it is not right for you, email us within 100 days of delivery and we will refund the price you paid for the product.

• Applies to products purchased directly from iglow.ie or iglow.me.uk.
• Opened products qualify when they have been reasonably tried.
• Refunds are made to the original payment method.
• We may ask you to return the product before issuing the refund.

The guarantee allows one refund per product per customer. It does not cover products that have been fully used, misuse, accidental damage, repeated claims or abuse.

Gift cards and free gifts are excluded. Original and return shipping are not refunded under this voluntary guarantee unless required by law.

6-month results guarantee for Lash and Brow Maximizer

Lash Maximizer and Brow Maximizer include a separate six-month results guarantee.

If you are not seeing results after using the serum as directed, contact us within six months of delivery. We will first help you get the most from your routine. If that does not help, we will refund the price you paid for the product.

Changed your mind?

If you buy online in the EU or UK, you normally have the right to notify us that you wish to cancel within 14 days of receiving your order. You must then return the goods within the time allowed by applicable law.

Products may only be handled as you would in a shop. Sealed goods that are not suitable for return for health or hygiene reasons may be excluded once the seal has been broken.

Where permitted and disclosed, you are responsible for return shipping when cancelling an order. We refund standard outbound delivery costs where required by law.

Faulty, damaged or incorrect items

If an item is faulty, damaged in transit or different from what you ordered, email us as soon as possible with your order number and photos.

We will help with a replacement, repair or refund as applicable. Nothing in this policy limits your statutory consumer rights.

How to make a claim or return

1. Email post@iglow.me with your order number.
2. Tell us which product is affected and whether you are using the satisfaction guarantee, cancelling the order or reporting a fault.
3. Include photos if the item is damaged, faulty or incorrect.
4. Wait for our return instructions before sending anything back.